Privacy Policy

Introduction

Welcome to rf77. We are committed to protecting your privacy and handling your personal data with care, transparency, and respect. This Privacy Policy explains what information rf77 collects when you use our platform, how we use it, who we share it with, and the choices you have regarding your data.

By registering an account or continuing to use the rf77 platform — including our cricket betting, live casino, slots, and crash games — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

rf77 operates in the Bangladesh market and complies with applicable data handling standards. Our platform is intended for users aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age.

Information We Collect

rf77 collects information necessary to provide you with a secure, personalised, and reliable gaming experience. The categories of data we collect include:

• Personal identification data: full name, date of birth, nationality, and government-issued ID details submitted during account verification (KYC).
• Contact information: email address and mobile phone number used to create and manage your rf77 account.
• Financial data: deposit and withdrawal transaction records, payment method details (e.g. bKash wallet number, Nagad account, Rocket reference), and account balance history.
• Gameplay data: betting history, game session logs, wagering amounts, cricket betting selections, and slot or crash game activity on the rf77 platform.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and cookie identifiers collected automatically when you visit or use rf77.

We collect information directly from you when you register, make transactions, contact support, or interact with promotional features. Some technical data is collected automatically via cookies and server logs.

How We Use Your Information

rf77 uses the data we collect solely for legitimate operational and service-delivery purposes. Specifically, we use your information to:

• Create and manage your rf77 account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
• Deliver the core services of the rf77 platform, including cricket betting, live casino games, slots, and crash gaming.
• Ensure platform security, detect and prevent fraud, money laundering, underage access, or other prohibited activities.
• Communicate with you about your account, respond to support inquiries, and send transactional notifications such as deposit confirmations and withdrawal status updates.
• Personalise your experience on rf77, including game recommendations, promotional offers, and language preferences relevant to the Bangladesh market.
• Comply with applicable legal obligations, including anti-money-laundering checks, responsible gaming obligations, and legitimate regulatory requests.

Sharing of Your Information

rf77 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers and technology partners: companies that assist us in operating our platform — such as payment processors, KYC verification services, cloud infrastructure providers, and game software studios — receive data only to the extent necessary to perform their contracted services for rf77.
• Legal and regulatory authorities: when required by law or in response to a valid legal process such as a court order, government inquiry, or fraud investigation, we may disclose relevant account data to the appropriate authorities.
• Business transfers: in the unlikely event that rf77 undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified of any such change via our platform.

All third parties who receive data from rf77 are bound by confidentiality obligations and are prohibited from using your personal data for any purpose beyond the specific task they have been engaged to perform.

Cookies and Tracking Technologies

rf77 uses cookies and similar tracking technologies to ensure the proper functioning of our platform, remember your session preferences, and analyse how users interact with our services. Cookies are small text files stored on your device by your browser. We use essential cookies (required for the site to work), functional cookies (to remember your settings), and analytical cookies (to understand usage patterns and improve rf77).

You can control cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the rf77 platform, including login sessions and payment flows.

Data Security

The security of your personal data is a top priority for rf77. We implement industry-standard technical and organisational security measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, secure storage of sensitive account credentials, and regular security reviews of our systems.

While rf77 takes every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that affects your rights, we will notify affected users promptly and take immediate steps to contain and remediate the incident.

Data Retention

rf77 retains your personal data for as long as your account is active or as required to provide our services. When you close your account, we will delete or anonymise your data within a reasonable timeframe, subject to any legal or regulatory obligations that require us to retain certain records. For example, financial transaction records may be retained for a minimum period as required under applicable anti-money-laundering and financial record-keeping regulations. Gameplay logs and bet history are retained to resolve disputes and ensure fair play compliance.

Your Rights and Choices

As a user of rf77, you have the following rights with respect to your personal data:

• Right to access: you may request a copy of the personal data rf77 holds about you at any time by contacting our support team.
• Right to correction: if any of your personal data is inaccurate or incomplete, you may request that we correct or update it through your account settings or support.
• Right to deletion: you may request deletion of your personal data when it is no longer required for service delivery, subject to retention obligations described in the Data Retention section above.
• Right to withdraw consent: where rf77 processes your data on the basis of your consent (e.g. for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can act on them.

Third-Party Services and Links

The rf77 platform integrates with third-party services to deliver games, process payments, and verify user identities. These include game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment processors for bKash, Nagad, and Rocket. Each of these third parties operates under their own privacy policies, which govern how they handle data within their systems.

rf77 is not responsible for the privacy practices of third-party service providers. We recommend reviewing the privacy policies of any third-party services you interact with in connection with your use of the rf77 platform.

Changes to This Privacy Policy

rf77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of rf77 after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how rf77 handles your personal data, our support team is here to help. We take all privacy-related enquiries seriously and aim to respond promptly.

Email us at: [email protected]